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General questions

How is IELTS on Computer different from IELTS on Paper?
Just like the IELTS on paper, the IELTS on Computer consists of Listening, Reading and Writing sections. The format, content, scoring and level of difficulty, all remain the same.

The only difference is that now you have a choice of taking IELTS on paper or on a computer.
Is the speaking test on computer too?
We value the level of comfort and ease a human interaction can bring. Therefore, the Speaking test remains face-to-face with a certified IELTS Examiner
Which one is best for me?
It is all about your personal choice.

Some test takers might be comfortable with writing a test using pen and a paper, whereas other test takers might find it more convenient on a computer.
Is the test harder on a computer?
No, the level of difficulty is the same as IELTS on Paper.
Is the test easier if I type faster?
No, the test is the same as the IELTS on Paper in terms of format, content, scoring and level of difficulty. It all depends on what you feel more comfortable using.


How can I apply for the test?
You may apply for your IELTS Test online. IELTS on Paper – Book Now. IELTS on Computer – Book Now. You can also apply by coming into our head office (temporarily suspended because of COVID-19). Please note, you cannot apply or register for IELTS over the phone.
What documents do I need to submit?
A colour scan of your passport information page or Permanent Resident card. This can be uploaded during the online registration. Read more about IELTS TEST DAY INFORMATION AND SCHEDULE.
Can I pay over the phone?
We do not accept payment or registration over the phone, but you can with credit card, or in person at our head office with cash, credit, or debit card (all in-person services are temporarily suspended because of COVID-19).
Why was my speaking test location and/or date changed?
Please note that speaking test is subject to change. We reserve the right to make time/place and date modifications should the need arise. You will be contacted by the Coast English Testing team notifying you of any change.

Special Requirement

If I need special arrangements for the IELTS test, can I still take the IELTS on computer test?
All test takers with special requirements are advised to contact their respective test centers to inquire about the IELTS on computer test suitability
Should I carry my laptop for the test?
No, all the equipment is provided by the test center, including noise-cancelling headphones for the listening test. No other equipment is permitted during the test.


Are more sessions available since it is a IELTS on computer test?
Yes, please check the test date availability here IELTS on Computer IELTS Availability.
Is the IELTS on Computer test conducted on a regular basis?
Yes. We offer IELTS on Computer tests up to three times per week. Please keep in mind that at certain times of the year, the frequency and availability of these tests may change.

Before the test

How do I prepare for the IELTS on Computer?
Please contact us for information on how to Prepare for IELTS. We offer IELTS Preparation Courses for both Academic and General Training.

During the test

After the test

Is the test marked by a computer or by a person?
Automated markings are done for both the Reading and Listening sections. However, trained Examiners are responsible for grading the Writing and Speaking sections.
Taking IELTS on Computer would mean getting my results faster?
Yes. If you take a IELTS on Computer test, you will receive your test results in 3-5 days.
When can I check my results?
You can check your results online as soon as your results are out. Read more to learn ‘How to check your results online’.
How long will the online preview be available?
The system will display results for up to 40 days after the test date
Can an official copy of my Test Report Form (TRF) be sent to a university or other institution after I have taken the test?
Yes. We will share your results with up to five organizations, free of charge, that you selected during your test registration. Should you wish to add additional recipients after your registration has been completed, the cost will be $32.50 (plus taxes) each. Read more about Sending Your TRFs to a University or Other Institution.
Is it possible to get my score re-checked?
Yes. Within six weeks of the test date, Test takers may apply for an Enquiry on Results (EOR), which is a review of the component scores and final score awarded on the Test Report Form (TRF). Read more about Enquiry on Results (EORs).
What is the centre number?
Our centre number is CA090.


Is IELTS on Computer test more expensive?
No, the price is the same as the IELTS on paper test.


The status of my registration hasn’t changed to ‘paid’ on the British Council account. Should I be worried?
Due to the higher demand, we currently expect it will take 3 business days for the payment to be processed and the status to be changed to 'paid'. Your test will not be cancelled if you have made payment.
I received an email from British Council IELTS saying my test registration will be cancelled if I do not pay within 3 days. I have already paid so this is causing confusion. Can you help?
These automated emails were stopped as of Monday 19th April 2021. Please ignore these emails. If you have a registration with reference number beginning A3-CA090, and you have paid, your registration will not be cancelled. Please allow 5 - 7 business day for processing.


Can I cancel my IELTS test?
We can cancel your registration and issue you a refund as per our Cancellation and Refund Policy. Please complete the Request for Refund or Test Date Transfer Form and send to including your IELTS Reference Number in the body of the email.


I have already applied for a refund but did not hear back from your team. What is happening?
Refund requests are taking longer than usual. Please be advised that if you have completed the Request for Refund or Test Date Transfer Form and sent it to or with your IELTS Reference Number in the body of the email, please wait for a member of our team to contact you by email. Please do not send any additional emails with respect to the status of your refund as this will simply add further delays.
What is the processing time for refunds?
The current processing time for refunds is 30 days.
Please rest assured, we will base your request for cancellation on the timestamp of your earliest written request to cancel.
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